iAM360

Refund Policy

Effective date: February 14, 2026

Last updated: October 18, 2026

1. App Plans (Foundation and Performance)

Monthly payments are non-refundable. If you're charged for a yearly plan, at the first purchase or at a renewal, you can ask for a full refund within 14 days of that charge by emailing support@iam360.ai. We'll refund the charge, end the plan, and move your account to the free plan. Other payments are non-refundable, except where the law requires a refund. When you cancel, you keep your plan until the end of the period you paid for.

You can cancel an app plan at any time in the app, in Settings under Plan & billing, or by emailing support@iam360.ai. Cancelling stops future charges, and your plan stays on until the end of the period you paid for or until your free trial ends. The App Terms of Service at app.iam360.ai/terms have the full rules for plans, free trials and renewal.

2. Coaching Programs, Including Executive

Unless the law requires otherwise or your program agreement says differently, program purchases are final and non-refundable. This includes completed onboarding, coaching calls, digital resources, and partially used service periods.

By purchasing a program, you agree that access to program frameworks and coaching time has immediate value.

3. Discretionary Exceptions

Any exception, credit, or accommodation is granted solely at iAM360's discretion on a case-by-case basis and does not create an ongoing waiver, policy change, or precedent.

4. Billing Questions and Disputes

If a charge looks wrong, email support@iam360.ai first; we can usually fix billing problems faster than a bank dispute.

If you dispute a charge with your bank, we may pause paid features while the dispute is open. If a program payment is reversed after you received the services, we may suspend the program and seek the amount owed as the law allows.

5. Cancellation and Non-Renewal

App plans: cancel at any time as section 1 describes; you never need to write to us to cancel.

Programs paid in installments or that renew: cancelling stops future unpaid periods and doesn't refund earlier ones. Send it to support@iam360.ai, or as your program agreement describes.